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Welcome to ResQ247 virtual care platform. We are committed to providing you with high-quality healthcare services in a safe and secure environment. To ensure that we provide you with the best possible care, we have developed this comprehensive user policy which outlines the terms and conditions for using our telemedicine platform.
This user policy applies to all users of our telemedicine platform, including patients, healthcare providers, and support staff. By using our telemedicine platform, you agree to comply with this policy and all applicable laws and regulations.
To use our telemedicine platform, you must be 18 years old and have a valid email address. You must also have access to a computer or mobile device with a stable internet connection.
To use our telemedicine platform, you must register and create an account. During the registration process, you will be required to provide personal information such as your name, date of birth, and contact information, your ID number , location , your photo , academic testimonials for practitioners etc. .
You must ensure that all information you provide is accurate, complete, and up to date. You are responsible for maintaining the confidentiality of your account information, including your password.u
Our telemedicine platform provides healthcare services through secure video conferencing technology.
Our services include consultations, assessments, and treatment plans. We may also offer additional services such as access to healthcare professionals and educational resources.
A practitioner may suggest a physical assessment based on their initial interaction with you. ONLY ResQ247 approved facilities which are listed on the platform are allowed to cover these services.
You are solely responsible for anything that would happen outside of the mentioned facilities. If you don’t get the facility name on the platform, please contact us with the name of the practitioner and the proposed facility.
Fees for using our telemedicine platform vary depending on the services provided. You will be informed of the fees at the time of booking an appointment. Payment is due prior to the start of the appointment. You will have to pay all the required money in full to reserve you’re your booking, Unpaid requests shall not be accepted as a booking. We accept payment via MPESA , All accepted card in Kenya or bank transfer.
If you need to cancel or reschedule an appointment, you must provide at least 24 hours' notice. Failure to do so may result in a cancellation fee. If you cancel an appointment with less than 24 hours' notice, you will be charged a cancellation fee equivalent to the full cost of the appointment. Refunds will be issued in accordance with our cancellation policy. Refunds will be processed within 14 business days of the cancellation.
To use our telemedicine platform, you must have access to a computer or mobile device with a stable internet connection. You must also have a webcam, microphone, and speakers. We recommend using Google Chrome or Mozilla Firefox as your web browser.
We are committed to protecting your privacy and ensuring the confidentiality of your personal and medical information. We comply with all applicable privacy laws and regulations, including the Health Insurance Portability and Accountability Act (HIPAA).
Our platform uses secure video conferencing technology to ensure the privacy and confidentiality of your consultations. We do not record or store any video or audio data from your consultations.
By using our telemedicine platform, you consent to the collection, use, and disclosure of your personal and medical information in accordance with this policy. You also consent to receiving healthcare services through our telemedicine platform.
Our telemedicine platform is not a substitute for in-person medical care. If you are experiencing a medical emergency, please call your local emergency services immediately. Our telemedicine platform is not a substitute for in-person medical care. If you are experiencing a medical emergency, please call your local emergency services immediately or visit your nearest medical facility.
We do not guarantee the accuracy, completeness, or reliability of any information provided through our telemedicine platform. We are not liable for any damages or injuries that may result from the use of our telemedicine platform.
We reserve the right to change this policy at any time. Any changes will be posted on our website and will become effective immediately upon posting. Your continued use of our telemedicine platform after any changes have been made will constitute your acceptance of the revised policy.
You are prohibited from engaging in any conduct that is harmful.
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