Payment Policy

Thank you for choosing ResQ247 services. This Payment Policy outlines the terms and conditions regarding payments made on our platform. By accessing our services, you agree to comply with this policy.

Payment Methods

ResQ247 accepts payments through secure online payment platforms, including credit cards, debit cards, and other authorized payment methods. All transactions are processed in a secure and encrypted manner to ensure the safety of your personal and financial information.

Billing and Charges

When you access our services, you will be charged according to the consultation fees specified by the respective doctors on our platform or product you chose. The charges may vary based on the duration and complexity of the consultation. You will be provided with a breakdown of the charges before confirming your appointment.

Payment Authorization

By initiating a payment transaction on ResQ247, you authorize us to charge the specified amount to your selected payment method. It is your responsibility to ensure that you have sufficient funds or credit available to cover the charges. In case of any payment authorization issues, your consultation appointment may be canceled or rescheduled , this includes MPESA payments .

Secure Payment Processing

ResQ247 utilizes industry-standard security protocols and measures to protect your payment information. We partner with trusted and secure payment service providers to handle all financial transactions securely. However, we cannot be held liable for any breaches or unauthorized access caused by external factors beyond our control.

Payment Confirmation

Once your payment is successfully processed, you will receive a confirmation email with the details of your appointment and payment transaction. Please retain this email as proof of payment and for future reference.

Refund Policy

At ResQ247, we strive to provide high-quality services to our patients. However, we understand that circumstances may arise where you may require a refund. This Refund Policy outlines the conditions under which refunds can be issued.

Consultation Cancellation:

If you wish to cancel your consultation appointment, you must do so at least 24 hours before the scheduled time. In such cases, a full refund will be issued to the original payment method. However, if the cancellation is made less than 24 hours before the appointment, the refund amount may be subject to deductions for administrative purposes.

Doctor Unavailability

In the event that the selected doctor becomes unavailable for your consultation due to unforeseen circumstances or technical difficulties, we will make every effort to reschedule your appointment. If rescheduling is not possible, a full refund will be issued.

Unsatisfactory Service

If you are dissatisfied with the service provided, please contact our customer support within 48 hours of the consultation. We will review your concerns and, if appropriate, offer a partial or full refund based on the specific circumstances.

Technical Issues

If you encounter technical difficulties on our platform that prevent you from accessing the consultation or receiving satisfactory service, please inform us immediately. We will investigate the issue and, if deemed valid, issue a refund or reschedule the appointment, as per your preference.

Refund Processing

Refunds will be processed within a reasonable timeframe after approval. The refund amount will be credited to the original payment method used for the transaction. Please note that the processing time may vary depending on your financial institution.

Please note that this Payment and Refund Policy may be subject to change. We encourage you to review this policy periodically to stay informed about any updates. If you have any questions or concerns regarding payments or refunds, please contact our customer support team, and we will be happy to assist you.