Last Updated: September 4, 2023

Welcome to the ResQ247 website, mobile app, and related sites and digital and online services ("ResQ247 Site," the "Site," or "Sites"), an online medical /mental virtual consultation platform and e-commerce, information, and communications service provided by ResQ247 and all affiliates ("ResQ247" or "We" or "Us").

We take your privacy seriously, and we want you to know how we collect, use, share, and protect your information. In addition to this privacy policy ("Privacy Policy"), users of the ResQ247 Site should consult the ResQ247 Site Terms of Use as well as any product-specific terms and conditions that apply.

You may review policies specifically related to patient information (protected health information or PHI) submitted through ResQ247's Patient Online Services.

This Privacy Policy applies to all Sites where it is posted. Other ResQ247 online properties may have their own privacy policies that apply to those sites. You should review those privacy policies in connection with your use of those sites.

Information We Collect We may collect the following types of personal information:

• 1.1. Personal Information: This may include your name, email address, postal address, billing address, shipping address, e-mail address, home, work and mobile telephone numbers, age, date of birth, social security number, insurance policy number, physical characteristics that may personally identify you, sexual orientation, IP address, bank account number, credit or debit card number (for payment purposes only), national origin, ancestry, veteran or military status, medical conditions, race, citizenship, information about any physical or mental disabilities you may have, information related to your religious or philosophical beliefs, political opinions, information regarding your gender at birth and how you currently express your gender identity, information related to your sex life, such as pregnancy, child birth and related medical conditions, any history of criminal convictions, biometric information (such as fingerprints, exercise data, psychological characteristics, face prints, gait patterns, genetics, behavioral characteristics, voice, sleep data, and iris/retina scans), and genetic information (including familial genetic information) (collectively, "Personal Data");
• 1.2. Information that you provide by filling in forms on our Sites, such as appointment request forms or product ordering forms. It also includes information you provide when you register to use our Sites, purchase products, or use services available through the Sites or facilities. We may also ask you for information when you report a problem with our Sites. Some forms collect sensitive information, such as health information, necessary for us to provide our services to you;
• 1.3. Records and copies of your correspondence (including email addresses), if you contact us;
• 1.4. Your responses to surveys that we might ask you to complete for research, development, and marketing purposes; and
• 1.5. Details of transactions you carry out through our Sites and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Sites. You also may provide information to be published or displayed (hereinafter, "Posted") on public areas of the Sites or transmitted to other users of the Sites or third parties (collectively, "User Contributions"). Your User Contributions are Posted on and transmitted to others at your own risk. Although we limit access to certain pages, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Sites with whom you

• may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

• 2. How We Use Your Information We use your personal information for the following purposes:

  • 2.1. Service Provision: To provide the services you request, including appointment scheduling and related healthcare services.
  • 2.2. Communication: To communicate with you regarding your appointments, updates, and other important information.
  • 2.3. Analytics: To analyse user behaviour and improve our services.
  • 2.4. Legal Compliance: To comply with applicable laws and regulations.

• 3. Sharing Your Information We may share your information with:

  • 3.1. Service Providers: Third-party service providers who assist us in delivering our services (e.g., hosting providers, payment processors).
  • 3.2. Legal Obligations: When required by law or to protect our rights, privacy, safety, or property.
  • 3.3. Consent: With your explicit consent, we may share your information for specific purposes.

Data Security We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission or storage can be guaranteed to be 100% secure.

Your Choices You have the right to access, correct, or delete your personal information. You can also manage your communication preferences.

Children's Privacy Our services are not intended for children under the age of 18. We do not knowingly collect or maintain information from children under 18

Changes to this Policy We may update this Privacy Policy from time to time. The latest version will be posted on our website, and the date of the last revision will be indicated.

Contact Us If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at +254 7 11 200 668 .